Return Conditions (Tea Products)

Non-Quality Related Returns
For returns due to personal reasons (such as taste preference or no longer needing the product), items must remain in their original condition:

• Tea must be unopened and unused;
• Packaging must be intact, with all original labels included.
  All return requests must first be approved by our customer service team before items can be sent back.

Quality Issues or Incorrect Items
If the product you receive has quality issues (such as damaged packaging, compromised contents) or you receive the wrong item, please contact our customer service team immediately and provide clear photos as proof. Once verified, we will provide you with the correct return address as quickly as possible, and we will cover the return shipping cost.

Situations Eligible for Return or Refund
You may request a return or refund under the following circumstances:

• You received the wrong item;
• The product was significantly damaged during transit or has clear quality issues;
• Tea ware products are defective or damaged (where applicable);
• For personal reasons you wish to return (please note: in this case, return shipping costs are the customer’s responsibility, and tea products that have been opened or used cannot be returned).