Shipping Policy
We deeply appreciate every customer and are committed to ensuring your order reaches you quickly and safely. The diagram below illustrates each step of your order journey, from payment confirmation to final delivery.
Please note: You will only be charged for the products and shipping (if applicable). There are no additional costs for import taxes, duties, or VAT—these are fully covered on our end.
Payment Confirmation
Once your order is successfully authorized and verified, you will receive a confirmation email from us. This email will contain all the details of your purchase for your reference.
Processing
We strive to process all orders within 1-3 business days, regardless of where you are located. Please note that weekends and public holidays are not counted as business days, so processing time may be longer during these periods.
Shipping
Once your order is processed, it usually takes 7-14 business days to arrive at your address, regardless of the country you are in. Once the package is shipped, we will immediately send you an email with a tracking number so that you can track the delivery of your package.
Shipping Fees:
- For orders under $79, there is a flat shipping fee of $5.99.
- Orders of $79 and above are free shipping.
Please note: The total delivery time includes both processing time and delivery time. For example, if you order a coat, it takes 1-2 business days to process and 7-14 business days to ship, so your order can be delivered in 8-16 business days.
Delivery
Our system automatically selects the most appropriate logistics provider based on factors such as your sales platform, product size and weight. If your delivery address includes a “PO Box”, the system will check whether the delivery method you selected can deliver to that address. If it cannot be delivered, your order will be marked and our customer service team will contact you to update your address or assist you in canceling the order as needed.
Track Order Status
You can track the status of your order independently. Once your package has left our warehouse, we will send you a shipping confirmation email that includes your tracking number. Please allow up to 72 hours for tracking information to be updated after receiving the email.
To track your order, simply click on Track Order for the latest shipping updates. If there is no visible update after this time, feel free to contact us via email, and we’ll be happy to assist you with more details.
Causes of Delay
Tracking updates may be delayed due to force majeure or other unexpected circumstances, including but not limited to:
- Severe weather conditions (e.g., heavy rain, tornadoes, floods, earthquakes)
- Local disruptions such as labor strikes, national holidays, or major international events
- Seasonal demand leading to limited flight availability or logistics staff shortages
We appreciate your patience and understanding in the event of any unforeseen delays.
If you have any queries, Please contact with us.
Company: Banshan Jiuli Tea House
Address: No. 261, Yangcuo Puli, Tongan District, Xiamen, Fujian, China
TEL ：+86 153 9592 8678
Email : [email protected]
Working Time : Mon – Fri 08:00-17:00(UTC+8)
On the business day, we will back to you within 24 hours