Cancellation Policy

At Banshan Jiuli Tea House, we understand that customers may need to cancel orders for various reasons. To ensure transparency, we have established the following cancellation policy:

1. Cancellation Window

You can cancel your order before it ships and receive a full refund.
Once the order is shipped, it cannot be cancelled. However, you can request a refund according to the Return and Refund Policy after receiving the goods.Return & Refund Policy

2. Scope of Application

This policy applies to all orders placed on our website.

3. Cancellation Process

1. Contact Customer Service
You may submit a cancellation request through the Contact Us page on our website, or email us directly at [email protected].
Please include your order number and the reason for cancellation.

2. Confirmation & Processing
Our customer service team will respond to your request within 24 hours.
If the cancellation request is submitted before the order has been shipped, we will immediately process the cancellation and initiate a refund.

3. Refund Timeline
Approved cancellations will be refunded within 7 business days to your original payment account (e.g., PayPal).

If you have any queries, Please contact with us.

Registered Business Name: Banshan Jiuli Tea Shop (Sole Proprietorship)
Business Type: Sole Proprietorship
Registered Address: No. 261, Yangcuo Puli, Tong’an District, Xiamen, Fujian Province,China
Phone: +86 153 9592 8678
Email: [email protected]

Working Time : Mon – Fri 8:00 AM – 6:00 PM (UTC-5)
Send us an email and we’ll respond within 24 hours