Cancellation Policy
At Banshan Jiuli Tea House, we understand that customers may need to cancel orders for various reasons. To ensure transparency, we have established the following cancellation policy:
1. Cancellation Window
- Orders can be canceled before shipment for a full refund.
- Once an order has been shipped, it cannot be canceled. However, you may request a return in accordance with our Return & Refund Policy
2. Scope of Application
This policy applies to all orders placed on our website, including tea products and tea ware.
3. Cancellation Process
1. Contact Customer Service
- You may submit a cancellation request via the Contact Us page form on our website, or email us directly at [email protected].
- Please include your order number and reason for cancellation.
2. Confirmation & Processing
- Our customer service team will reply within 24 business hours to confirm whether your order has been shipped.
- If the order has not shipped, we will cancel it in our system and initiate the refund.
3. Refund Timeline
- Approved cancellations will be refunded within 7 business days to your original payment account (PayPal).
- If the refund does not appear after 7 business days, please contact your bank or payment provider first. If the issue persists, reach out to our customer service team for assistance.
If you have any queries, Please contact with us.
Registered Business Name: Banshan Jiuli Tea Shop (Sole Proprietorship)
Business Type: Sole Proprietorship
Registered Address: No. 261, Yangcuo Puli, Tong’an District, Xiamen, Fujian Province,China
Phone: +86 153 9592 8678
Email: [email protected]
Working Time : Mon – Fri 08:00-17:00(UTC+8)
On the business day, we will back to you within 24 hours