At Banshan Jiuli Tea House, we are committed to offering a transparent shopping experience with no hidden fees. All shipments to the United States are handled under the DDP (Delivered Duty Paid) method to ensure smooth delivery.

1. Duties & Taxes

• All product prices and shipping fees already include U.S. import duties and taxes.
• Customers will not need to pay any additional customs duties or clearance fees upon delivery.

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2. Shipping & Delivery

• Orders are shipped from China via international carriers such as DHL and FedEx, with final delivery in the United States handled by USPS.
• Under the DDP model, all customs clearance procedures are managed by us and our logistics partners. Customers are not required to file customs declarations.

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3. Delays & Resolution

• While we strive for timely delivery, customs processing may occasionally cause delays.
• If your package is held in customs, we will coordinate with the logistics providers to resolve the issue.
• If your order is not delivered within 20 business days, we will contact you to arrange either a refund or a replacement shipment.

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4. Customer Responsibility

• Please ensure that your shipping details (name, phone number, address, and postal code) are accurate to avoid clearance or delivery issues.
• If incorrect address information results in failed delivery, reshipment costs will be the customer’s responsibility.