Payment & Orders

Q: What payment methods do you accept?
A: We currently accept PayPal only. All transactions are securely processed through PayPal’s encrypted system to ensure the safety of your payment information.

Q: What currency do you accept? Are taxes included?
A: All product prices are listed in U.S. Dollars (USD), and prices are inclusive of U.S. sales tax. You only need to pay the product price and shipping fee at checkout, with no additional charges.

Q: Can I cancel my order?
A: Yes. If your order hasn’t shipped yet, you can cancel it and receive a full refund. Once your order has shipped, it cannot be cancelled, but you can return it once it arrives in accordance with our Returns and Refunds Policy.Please submit your cancellation request via our Contact Us page or email us at [email protected].

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Shipping & Delivery

Q: How long does delivery take?
A: We typically process orders within 1–2 business days. Once shipped, delivery usually takes 7–14 business days, depending on your location and customs clearance time.

Q: Which carriers do you use for shipping?
We currently only offer delivery services within the continental United States, excluding overseas islands and provinces.Depending on the destination and delivery schedule, we work with trusted shipping partners such as USPS, FedEx, and DHL to ensure safe and timely delivery.

Q: How much is the shipping fee?
A: Orders over $120 qualify for free shipping. Orders under $120 are charged a flat shipping fee of $14.99.

Q: Are duties and taxes included?
A: Yes. We use the DDP (Delivered Duty Paid) shipping method. All U.S.-bound orders already include import duties and taxes, so no additional fees will be charged upon delivery.

Q: Will I receive a tracking number?
A: Yes. Once your order has shipped, you will receive an email with a tracking number so you can monitor the status of your delivery at any time on our order tracking page.

Q: What if my package is lost during shipping?
A: If your package is lost during transit, please contact us immediately. After verification, we will either provide a full refund or reship the order at no cost.

Q: Will the tea stay fresh during shipping?
A: Yes. All tea products are packaged in food-grade sealed bags to maintain freshness, and shipped in durable cartons to ensure quality during international transport.

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Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, unopened, and in their original packaging.

Q: Who pays for the return shipping?
A:No matter the reason for the return, Banshan Jiuli Tea House will bear all associated expenses, including return shipping and refund processing fees. Our priority is to ensure that every customer enjoys a fair and convenient return process.

Q: How long do refunds take?
A: We will refund your payment method within 7 business days of receiving the returned merchandise. If you haven’t received your refund after 7 business days, please contact your bank or payment provider before contacting us for assistance.

Q: Can I exchange a product?
A: Yes.

• Tea products: Unopened tea can be exchanged if the wrong item was sent or if it was damaged during shipping. Opened tea products cannot be exchanged.
• Tea ware: Unused, undamaged tea ware in original packaging is eligible for exchange.

After inspection of the returned merchandise, we will ship a replacement within 7 business days. If the replacement item is more expensive, you will first need to pay the difference before we can ship the new item. If the price is lower, we will refund the difference to your account within 7 business days of receiving the returned item.

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Products & Storage

Q: How should I store tea after receiving it?
A: To maintain freshness, store tea in a cool, dry place away from direct sunlight and strong odors. Keep it sealed in its original packaging or transfer it into a clean airtight container.

Q: Do you also sell tea ware?
A: Yes. In addition to white tea, we also offer a selection of simple and functional tea ware to help customers enjoy the brewing and tasting experience.