Service Guarantee

At Banshan Jiuli Tea House, customer satisfaction is always our top priority. Whether your inquiry is about products, orders, shipping, or returns, we promise to respond to your emails within 24 business hours. Our team listens carefully and handles each request efficiently, ensuring you enjoy a smooth and worry-free shopping experience.

How to Speed Up Your Request

To help us process your inquiry more quickly, please provide the following information when contacting us:

• Order number (if applicable)
• Full name and contact details (email/phone)
• The email address used to place the order
• A clear and specific description of your request
• Relevant attachments if necessary (photos, screenshots, or proof of payment)

Providing these details will allow us to verify your information faster and offer timely, effective support.