Exchange Policy
At Banshan Jiuli Tea House, we are committed to providing high-quality products and reliable service. If you encounter an issue with your order, we will assist you with an exchange under the following terms:
1. Exchange Period
- All exchange requests must be submitted within 30 days of receipt.
- Requests made after 30 days will not be accepted.
2. Exchange Conditions
Tea Products
- Tea products that are unopened and in original packaging may be exchanged if the wrong item was sent or if the product was damaged during transit.
- Opened or used tea products cannot be exchanged for food safety reasons.
Tea Ware and Accessories
- Tea ware or accessories may be exchanged if they are unused, undamaged, and in original packaging.
- If the exchange is due to a quality issue or an incorrect item, we will cover the shipping costs.
- If the exchange is requested for personal reasons, the customer is responsible for all shipping costs.
2. Exchange Process
Contact Customer Service
- You may submit an exchange request through the Contact Us page form on our website, or email us directly at [email protected]
- Please include your order number, product name, and reason for exchange.
- Our team will reply within 24 business hours with further instructions and the correct return address.
Return the Item
- Only return items to the address provided by our customer service team.
- Returns sent to the package sender’s address will not be accepted.
Inspection & Replacement
Once we receive and inspect the returned item, we will ship the replacement product within 7 business days and provide tracking details by email.
Price Difference
- If the replacement item’s price is higher than the original, the customer must pay the difference before shipment.
- If the replacement item’s price is lower than the original, we will refund the difference within 7 business days after confirmation.
If you have any queries, Please contact with us.
Registered Business Name: Banshan Jiuli Tea Shop (Sole Proprietorship)
Business Type: Sole Proprietorship
Registered Address: No. 261, Yangcuo Puli, Tong’an District, Xiamen, Fujian Province,China
Phone: +86 153 9592 8678
Email: [email protected]
Working Time : Mon – Fri 08:00-17:00(UTC+8)
On the business day, we will back to you within 24 hours