Q: What payment methods do you accept?
A: We accept major credit and debit cards including Visa, Mastercard, American Express, Discover, JCB, and Diners Club, as well as Apple Pay. All payments are securely processed at checkout.

Q: Can I cancel my order?
A: Yes. Orders can be canceled for a full refund if they have not yet been shipped. Please contact us at [email protected] as soon as possible.

Q: Can I make changes to my order after placing it?
A: If you need to modify your order (such as changing items or shipping information), please contact our customer service team at [email protected] promptly. Once the order has been shipped, no further changes can be made.

Q: How long does it take to receive my order?
A: Our typical order processing time is 1–3 business days. Shipping time varies by location, but for most international orders, you can expect delivery within 7–14 business days. For tea products, we take extra care in packaging to preserve freshness during transit.

Q: How is tea packaged and shipped?
A: All our teas are carefully packed in sealed, food-grade pouches to ensure freshness and quality during transit. We use sturdy boxes to protect your order. For international orders, we comply with all relevant customs regulations for tea products.

Q: Will my tea stay fresh during shipping?
A: Absolutely. We use airtight packaging to preserve the aroma and flavor of your tea. Even during long-distance shipping, your tea will arrive fresh and ready to enjoy.

Q: Can I return my item if I’m not satisfied?
A: Yes, we offer a 30-day return policy for most items. Products must be unused, in their original condition, and with all labels intact. Please note that we do not accept returns for tea products that have been opened or used, due to health and safety regulations. If you received the wrong item or your tea arrived damaged, we will gladly provide a replacement or full refund. To initiate a return, please contact us at [email protected].

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping fees and delivery times may vary depending on your location. Final costs will be calculated at checkout.

Q: Will I receive a tracking number?
A: Absolutely. Once your order is dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor your package’s delivery status.

Q: How long does it take to receive a refund?
A: After we receive and inspect your returned item, refunds typically take up to 7 business days to process. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

Q: How should I store my tea after receiving it?
A: To preserve freshness, we recommend storing your tea in a cool, dry place away from sunlight and strong odors. For best results, keep it sealed in the original packaging or transfer to an airtight container.