1 Piece Bamboo Mini Tea Tray Chinese Gongfu Tea Plate for Home Office Table 38 x 15 cm
$54.84
About this item
- Made of high quality bamboo material, strong, durable, environmentally friendly and healthy
- DesigDesigned with 2 in 1 removable tea trays. When pouring tea, the two trays are used together to avoid spilled water and keep your table clean
- Special drawer design, provide a large capacity water storage tank. Exquisite workmanship, perfect for home decorations or gift giving
- Easy to clean, antibacterial and dust-free, no worms
Return policy
1. If you receive a damaged or incorrect item, please take clear photos and contact our customer service team as soon as possible. We will assess the situation and, at our discretion, offer a replacement or refund. 2. All items are returnable within 30 days of receipt. Before returning, please contact our customer service to obtain the correct return address. 3. If the return is due to our error, we will pay for the shipping. If the return is due to personal reasons, the shipping cost is the customer’s responsibility.Return Conditions (Tea Products)
Non-Quality Related Returns For returns due to personal reasons (such as taste preference or no longer needing the product), items must remain in their original condition:- Tea must be unopened and unused;
- Packaging must be intact, with all original labels included. All return requests must first be approved by our customer service team before items can be sent back.
Quality Issues or Incorrect Items If the product you receive has quality issues (such as damaged packaging, compromised contents) or you receive the wrong item, please contact our customer service team immediately and provide clear photos as proof. Once verified, we will provide you with the correct return address as quickly as possible, and we will cover the return shipping cost.
Situations Eligible for Return or Refund You may request a return or refund under the following circumstances:
- You received the wrong item;
- The product was significantly damaged during transit or has clear quality issues;
- Tea ware products are defective or damaged (where applicable);
- For personal reasons you wish to return (please note: in this case, return shipping costs are the customer’s responsibility, and tea products that have been opened or used cannot be returned).
Return Process
To ensure a smooth and efficient return process, please follow these steps:
1. Contact Customer Service
Before returning an item, please contact our Customer Service team and provide your order number, product name, and reason for return. Our team will respond to your inquiry within 24 business hours.
2. Return Your Return
Once you have received the return address we provide, please return the item and provide proof of return, such as the tracking number and a copy of your shipping receipt.
3. Refund or Exchange
Once we have received and inspected your returned item, we will notify you by email and process your order and issue a refund to your payment account within 7 days.
Important Notice
- Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
- Please make sure you don’t include non-BanShan items in your return package by accident. We will not be responsible for sending those items back to you.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.
Refund Policy
- -Any misprinted / damaged / defective items caused by our production or transportation are covered at our expense and you will get a full refund.And We will reimburse the return shipping cost
- -Your order will be fully refunded if it is cancelled before shipping.
- We will NOT accept order cancellation request if the orders have been shipped.
- -If parcels lost in transit, we will cover your loss by issuing a full refund
- -If you provide an address that the courier is not able to recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).
- -If you provide a wrong address when you place an order and do not contact us to change the address, you will be responsible for all the loss.
- -Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not get a refund.
- Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
If you have any queries, Please contact with us.
Company: Banshan Jiuli Tea House
Address: No. 261, Yangcuo Puli, Tongan District, Xiamen, Fujian, China
TEL ：+86 153 9592 8678
Email : [email protected]
Working Time : Mon – Fri 08:00-17:00(UTC+8)
On the business day, we will back to you within 24 hours
General Information
We sincerely thank every customer and are committed to ensuring that your order is delivered quickly and safely. Below you will find the full process of your order, from payment confirmation to final delivery.
Please note: All product prices already include U.S. sales tax. You only need to pay for the product price and shipping fee, with no additional charges.
Payment Confirmation
Once your order is successfully authorized and verified, you will receive a confirmation email from us. This email will contain all the details of your purchase for your reference.Processing
We strive to process all orders within 1-2 business days, regardless of where you are located. Please note that weekends and public holidays are not counted as business days, so processing time may be longer during these periods.Shipping
Once your order is processed, it usually takes 7-14 business days to arrive at your address, regardless of the country you are in. Once the package is shipped, we will immediately send you an email with a tracking number so that you can track the delivery of your package. Shipping Fees:- For orders under $79, there is a flat shipping fee of $5.99.
- Orders of $79 and above are free shipping.
Shipping Scope & Address Requirements
We currently ship within the United States only. Our system will automatically select the most suitable shipping provider based on your sales platform, product size, and weight.
If your delivery address includes a P.O. Box, the system will check whether the chosen shipping method can deliver to that address. If not, your order will be flagged, and our customer service team will contact you to update the address or assist with cancellation if necessary.
Track Order Status
You can track the status of your order independently. Once your package has left our warehouse, we will send you a shipping confirmation email that includes your tracking number. Please allow up to 72 hours for tracking information to be updated after receiving the email.
To track your order, simply click on Track Order for the latest shipping updates. If there is no visible update after this time, feel free to contact us via email, and we’ll be happy to assist you with more details.
Causes of Delay
Tracking updates may be delayed due to force majeure or other unexpected circumstances, including but not limited to:
- Severe weather conditions (e.g., heavy rain, tornadoes, floods, earthquakes)
- Local disruptions such as labor strikes, national holidays, or major international events
- Seasonal demand leading to limited flight availability or logistics staff shortages
We appreciate your patience and understanding in the event of any unforeseen delays.
If you have any queries, Please contact with us.
Company: Banshan Jiuli Tea House
Address: No. 261, Yangcuo Puli, Tongan District, Xiamen, Fujian, China
TEL ：+86 153 9592 8678
Email : [email protected]
Working Time : Mon – Fri 08:00-17:00(UTC+8)
On the business day, we will back to you within 24 hours
