Product Description
- Material: Ceramic and bamboo.
- Composition: Consists of a ceramic body and a bamboo lid with silicone sealing ring.
- Color: white, brown.
- Craftsmanship: Process: machine manufacturing, high temperature firing, machine polishing.
- Dimensions: Diameter: 9.4 cm; Height: 8.7 cm.
- Capacity: Approx. 380 ml (liquid capacity).
At Banshan Jiuli Teahouse, we are committed to providing our customers with a clear, fair, and worry-free return and refund process.
1. Return Period
- You may request a return or refund within 30 days from the date you receive your order.
- Requests submitted after 30 days will not be accepted.
2. Return Conditions
Tea Products
- Only unopened, unused products with intact packaging and labels are eligible for return.
- For food safety reasons, opened or used tea products cannot be returned or refunded.
Teaware & Accessories
Items must be unused, undamaged, and returned in their original packaging.3.Conditions de remboursement
Si l’article retourné est conforme à l’état « neuf » décrit ci-dessus (qu’il s’agisse de thé ou de théière), nous prendrons en charge tous les frais de retour et de remboursement.
- Les clients sont responsables du retour des articles par courrier avec suivi.
- Nous ne facturons pas de frais de restockage et ne déduisons pas de frais de traitement de retour supplémentaires.
- Après vérification du retour, le montant de la commande sera remboursé sur le compte de paiement initial du client.
4. Return Process
Contact Customer Service
- Please send an email to [email protected]
- including your order number, product name, and the reason for the return.
- Notre équipe du service client vous répondra dans les 24 heures avec des instructions de retour.
Verification & Return Address
- Please do not send the package back to the sender’s address on the parcel.
- Only returns confirmed by our customer service team will be accepted.
- Approved returns should be sent to the following address:
Banshan Jiuli Tea House
No. 261, Yangcuo Puli, Tongan District
Xiamen, Fujian, China 361100
Refund Processing
- Once we receive and inspect your returned item, we will notify you by email.
- Approved refunds will be issued to your original payment account within 7 business days.
If you have any queries, Please contact with us.
Registered Business Name: Banshan Jiuli Tea Shop (Sole Proprietorship)
Business Type: Sole Proprietorship
Registered Address: No. 261, Yangcuo Puli, Tong’an District, Xiamen, Fujian Province,China
Phone: +86 153 9592 8678
Email: [email protected]
Working Time : Mon – Fri 8:00 AM – 6:00 PM (UTC-5)
Send us an email and we’ll respond within 24 hours
General Information
We sincerely thank every customer and are committed to ensuring that your order is delivered quickly and safely. Below you will find the full process of your order, from payment confirmation to final delivery.
Please note: All product prices already include U.S. sales tax. You only need to pay for the product price and shipping fee, with no additional charges.
1. Order Verification
Once your order has been successfully paid through PayPal and authorized, we will verify it immediately. After verification, you will receive a confirmation email containing your order details for your reference.2. Order Processing
All orders are processed within 1–2 business days (Excludes weekends and US public holidays). Processing time may be longer during peak seasons or holidays.3. Shipping & Delivery
- Our logistics only delivers goods to the continental United States and does not include overseas provinces.
- We work with DHL, FedEx, and USPS, selecting the most suitable carrier based on product size, weight, and delivery address.
- After processing, packages are usually delivered within 7–14 business days.
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor the status of your package.
Shipping Fees:
- Orders over $120 qualify for free shipping.
- Orders under $120 incur a flat shipping fee of $14.99.
Delivery Time Example: If processing takes 1–2 business days and shipping takes 7–14 business days, the total delivery time will be approximately 8–16 business days.
4. Delivery
- Please ensure that the shipping address provided is complete and accurate, and that someone is available to receive the package.
- If a package is returned due to an incorrect address or failed delivery, the cost of reshipment will be the responsibility of the customer.
Customer Responsibility
- Customers must provide accurate recipient details (name, address, phone number) when placing an order.
- Any delays, additional costs, or returns caused by incomplete or incorrect information, or by failure to respond to courier or customs requests, will be the customer’s responsibility.
- If a package is refused or not collected in time, shipping costs and related fees will not be refunded.
Possible Causes of Delay
Shipping may be delayed in the following situations:
- Severe weather (heavy rain, floods, hurricanes, earthquakes, etc.)
- Uncontrollable local factors (labor strikes, national holidays, major international events, etc.)
- Seasonal demand causing limited flight availability or logistics staff shortages
Delay Handling
- In the event of unavoidable delays, we will notify customers by email and provide updated tracking information.
- If a package has not been delivered within 16 days, we will proactively contact the customer and offer two options:
- Free reshipment;
- Full refund (including shipping fees).
- Customers may choose the option that best suits their needs.
If you have any queries, Please contact with us.
Registered Business Name: Banshan Jiuli Tea Shop (Sole Proprietorship)
Business Type: Sole Proprietorship
Registered Address: No. 261, Yangcuo Puli, Tong’an District, Xiamen, Fujian Province,China
Phone: +86 153 9592 8678
Email: [email protected]
Working Time : Mon – Fri 8:00 AM – 6:00 PM (UTC-5)
Send us an email and we’ll respond within 24 hours
