Return & Refund Policy
At Banshan Jiuli Tea House, we are committed to providing our customers with a clear and transparent return and refund process.
1. Return Period
- You may request a return or refund within 30 days from the date of receipt.
- Requests submitted after 30 days will not be accepted.
2. Return Conditions
Tea Products
- Tea can only be returned if unopened, unused, and in its original packaging with labels intact.
- Opened or used tea products cannot be returned or refunded due to food safety reasons.
Tea Ware and Other Products
Tea ware and accessories may be returned if unused, undamaged, and in their original packaging.
3. Refund Conditions
Our responsibility or logistics issues (e.g., wrong item, damaged during shipping, or product quality problems):
- We will provide a full refund, including the product price and original shipping fee.
- Return shipping costs will be covered by us.
Customer’s personal reasons (e.g., preference or no longer needed):
- Tea: Only unopened tea can be returned; opened tea is not eligible.
- Tea ware: Eligible if unused and undamaged.
- In such cases, only the product price will be refunded. The original shipping fee is non-refundable, and the return shipping cost must be paid by the customer.
4. Return Process
Contact Customer Service
- Email us at [email protected] with your order number, product name, and reason for return.
- Our customer service team will respond within 24 business hours and provide the correct return address.
Return Address
- Do not send your return to the sender’s address on the package.
- Only returns confirmed by our customer service team should be sent to:
Return Address (for approved returns only):
Banshan Jiuli Tea House
No. 261, Yangcuo Puli, Tongan District
Xiamen, Fujian, China 361100
Refund Processing
- Once we receive and inspect the returned product, we will notify you by email.
- Approved refunds will be issued within 7 business days to your original payment account (PayPal).
- If the refund does not appear after 7 business days, please contact your bank or payment provider first. If the issue persists, contact our customer service team for assistance.
Refund Amount Calculation
- Returns due to our responsibility or logistics issues → Full refund of product price + original shipping fee.
- Returns due to customer’s personal reasons → Refund of product price only. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.
- If your order qualified for free shipping but, after partial returns, the remaining total is below $120, a standard shipping fee of $14.99 will be deducted from the refund.
If you have any queries, Please contact with us.
Registered Business Name: Banshan Jiuli Tea Shop (Sole Proprietorship)
Business Type: Sole Proprietorship
Registered Address: No. 261, Yangcuo Puli, Tong’an District, Xiamen, Fujian Province,China
Phone: +86 153 9592 8678
Email: [email protected]
Working Time : Mon – Fri 08:00-17:00(UTC+8)
On the business day, we will back to you within 24 hours